ESTIMATED DELIVERY SCHEDULE
- UK: 1-3 working days, Monday to Friday.
- EUROPE: 3-5 working days, Monday to Friday.*
- NORTH AMERICA: 3-5 working days, Monday to Friday.*
- WORLDWIDE: 5-7 working days, Monday to Friday.*
When ordering from us, you're responsible for assuring the product can be lawfully imported to the destination country. You're also responsible for any customs duty charges that may be charged/applied.
RETURNS & EXCHANGES -
We are happy to accept returns and exchanges on unworn goods within 28 days of purchase. Products must be returned in their original packaging and will be inspected upon return. We reserve the right to refuse return if products are damaged or worn. You should contact us via this form
or by email at [email protected]
before returning your products to inform us of the issue. Please include a brief written description of why you are returning the product and your address so that we can send a replacement back to you if necessary. Products must be returned to:
Please include £2 for re-delivery UNLESS the product is faulty. Please pay this via PayPal using this LINK
. Cheques should be made payable to Eurozone Brands Limited. Re-delivery fee applies to UK only. It is your responsibility to provide proof of return. We do not accept liability for lost, damaged or undelivered items. We therefore recommend returning the goods through traceable means.
THE 2UNDR WARRANTY POLICY
2UNDR offers a 6 month warranty for manufacturers defects on all our products from the original date of purchase, as long as your product was purchased from an authorised 2UNDR retailer. If you believe that your 2UNDR underwear are defective for any reason, please contact us directly through this form
or emailing us at [email protected]
for instructions on how to submit a warranty claim.
This policy does not apply to products that have been damaged by misuse, accident, modification or unauthorised repair, or purchased from any third party seller that is not an authorised 2UNDR retailer.